FAQ

1. Placing an Order

Complete your purchase by following these straightforward steps:

  • Product Selection: Browse our product catalog to choose desired items

  • Add to Cart: Click the "Add to Cart" button for each product you select

  • Cart Review: Before checkout, verify product details, quantities, and pricing in your shopping cart

  • Checkout Process: Click "Proceed to Checkout", provide shipping details, choose payment method, and complete payment to finalize your order

2. Payment Security

Complete security! We ensure payment protection through two primary methods:

  • Our payment system maintains PCI-DSS (Payment Card Industry Data Security Standard) certification, complying with international security standards for payment card data

  • End-to-end encryption technology safeguards your credit card information, billing details, and all payment data. All transactions are 100% secure

3. Shipping & Delivery Timeline

The fulfillment process includes two phases:

  • Order Processing: Orders are confirmed within 12 hours after payment, with dispatch within 2 business days

  • Delivery Period:

    • Domestic Orders: 3-8 business days

    • International Orders: 5-22 business days (depending on destination and customs clearance)

4. Order Tracking

Real-time tracking available:

  • A tracking number is emailed to your registered address after shipment. Also accessible in your account's "Order History"

  • Monitor delivery status using the tracking number on carrier websites (e.g., UPS, DHL)

5. Shipping Costs

Free standard shipping on all orders with no minimum purchase requirement

6. Product Assembly

No assembly required! All products ship fully assembled. Simply unbox - ready for use within 1 minute without tools or additional steps

7. Return Policy

30-day return guarantee for all products:

  • Return requests may be initiated within 30 days of product receipt if unsatisfied

  • We assume all return shipping costs

8. Customer Service

Contact our support team via email:

  • Email: bmojrxyk9180@hotmail.com

  • For efficient assistance: Include your order number and detailed issue description

  • Response time: 48 business hours (Monday-Friday, excluding holidays)